Whole Wine Gave Workers Coronavirus Hazard Pay — Then Took It Away

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A Whole Wine & Extra retailer in Massachusetts.

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David Trone, a Democratic member of Congress from Maryland, has positioned himself as a protector of frontline employees through the coronavirus pandemic. In latest days, he has tweeted about “connecting with labor leaders” to assist “present assist for the labor neighborhood” and posted a masked selfie of himself ready in his automotive to vote to assist “employees impacted by this disaster.” In mid-March, the corporate he cofounded and owns introduced an necessary profit for its personal important workers: a $2-an-hour pay increase.

However just a few weeks later, Trone’s multibillion-dollar firm, Whole Wine & Extra — the nation’s largest privately owned wine, beer, and liquor retailer, with 206 shops in 24 states — reversed course.

In a confidential memo obtained by BuzzFeed Information, Whole Wine’s chief shops officer knowledgeable its managers — however not its rank-and-file workers — that the corporate was “not persevering with” the coronavirus raises for hourly employees due partially due to “traits within the enterprise and exterior atmosphere.”

“We’re unable to foretell the long-term influence COVID-19 can have on our enterprise and the financial system,” the memo learn. “We’re doing all we will to make sure that we keep open and proceed to be a rising enterprise.”

BuzzFeed Information spoke with 9 Whole Wine workers throughout the nation, who mentioned they have been infuriated with the choice. Those that requested managers for extra data received little in the best way of solutions. “There was no justification for taking it away,” mentioned Antonio Arguinzoni, who works at a Whole Wine retailer in Sacramento. “They simply mentioned it was stopping and everybody was going again to minimal or hourly wage.” That week, Whole Wine workers who met sure circumstances did get a $25 wine voucher, an providing some considered as an insulting comfort prize.

Should you’re a vital employee with a narrative to inform, we’d love to listen to from you. E-mail [email protected] or attain out through certainly one of our tip line channels.

Whole Wine employees informed BuzzFeed Information that regardless of the memo’s reference to financial uncertainty, gross sales at their shops are at unprecedented highs for this time of 12 months — due to workers’ work safely navigating in-store purchases, shortly launching a brand new curbside pickup service whereas being barred from gathering suggestions, and retaining observe of so many supply orders that they will barely preserve cabinets stocked. Many workers identified that new security precautions have been applied the identical week their increase was withdrawn.

“As a supervisor, I attempt to not be destructive, nevertheless it’s arduous to be optimistic proper now,” one California worker mentioned. “Why did you guys take away the hazard pay, however but you’re saying now it’s necessary that we put on gloves and masks?”

At most of the nation’s main grocers and retailers — together with Costco, Walmart, Kroger, CVS, Goal, Entire Meals, Safeway, Albertsons, and Amazon — hazard pay has turn out to be a standard technique to reward important employees for the additional public well being dangers they face whereas a lot of the remainder of the nation stays at house.

However precisely how lengthy these measures will keep in place is an open query. Some firms, equivalent to Kroger and Goal, have mentioned they’ll give employees hazard pay till the tip of Might, however others haven’t been as clear.

The Whole Wine memo mentioned the corporate set its pay increase to final 28 days. A Whole Wine spokesperson informed BuzzFeed Information that the additional $2 an hour was “at all times short-term” and “not supposed to be hazard pay” however meant to assist workers “throughout a surge in enterprise.”

“It was a recognition of the arduous work that our group members have been doing,” he mentioned. “It wasn’t hazard pay, it was simply recognition that issues had gotten busier.”

Whereas some Whole Wine shops may nonetheless be experiencing document gross sales, that’s not true throughout the nation, he mentioned, though he declined to supply monetary figures. “Enterprise is returning again to regular,” he mentioned. “This was a surge, and the surge subsided.”

In a press release, the spokesperson added that the corporate moved shortly to maintain employees protected through the pandemic, “in lots of situations nicely earlier than others did so,” and has made “substantial investments in further hiring and worker advantages.” Whole Wine has employed 1,400 new employees since mid-February, he mentioned.

A spokesperson for Rep. Trone declined to remark, referring all inquiries to Whole Wine. Rep. Trone co-owns the corporate along with his brother.


Leila Macor / Getty Photos

A buyer sporting a glove grabs No Curfew wine at a Whole Wine & Extra liquor retailer in South Seaside, Miami, March 19.

Earlier this month, Whole Wine introduced a “Thank You” week to have a good time its hardworking workers. Main winemakers and celebrities like George Strait, the nation music star who has his personal tequila line, recorded messages of gratitude for workers in a gesture that felt insincere to some.

“As an alternative of an additional $2 an hour, we get a handful of minutelong messages of thanks piped into our headsets day by day,” one worker mentioned. “I ponder why they felt the necessity to begin this program every week after hazard pay stopped? To me, it felt like a ‘allow them to eat cake’ second.”

In contrast to rivals equivalent to BevMo, Whole Wine continues to be open for in-store searching in states the place that’s allowed. One Arizona worker mentioned standard annual promotions that require bodily in-store coupons have been nonetheless taking place regardless of the pandemic. “We’ve cashiers breaking down and crying within the rest room as a result of they can not take nearly each buyer getting inside 6 toes to finish their transaction,” he mentioned.

To maintain up with elevated demand, some employees have taken on new duties; one worker informed BuzzFeed Information that he sometimes gives wine tastings however is now restocking warehouses in the midst of the evening. Others mentioned they’ve needed to scramble to get permission to purchase essential objects, equivalent to cleansing supplies, as a result of they value greater than regular budgets enable.

Some clients have provided staffers beneficiant suggestions — as a lot as $50 for staying open. However beneath firm coverage, accepting suggestions is a fireable offense, even through the pandemic. One buyer was so persistent, an worker mentioned, that he accepted the tip however gave it to his supervisor. He was too afraid to danger his job.

All of the whereas, they’re studying astounding day by day gross sales experiences, workers from Missouri to Wisconsin mentioned. Two workers offered paperwork exhibiting that as of late April gross sales remained greater than normal for this time of 12 months. “We’re 100%–150% over projecting day by day, and we’re all overworked and being requested to do greater than regular,” a 3rd worker mentioned. Whole Wine’s annual income is reportedly greater than $three billion. Trone spent tens of millions of his personal cash to run for Congress in 2018.

“Two {dollars} an worker isn’t going to harm this firm when they’re profiting,” mentioned one Missouri worker. The additional cash, paired with additional time hours, was actually serving to him get by, he mentioned.


Tom Williams / Getty Photos

Rep. David Trone conducts a information convention on the Home Triangle to introduce a monetary aid invoice for federal employees affected by the partial authorities shutdown, Jan. 17, 2019.

Whole Wine has “labored arduous to make sure we’re considered as a vital enterprise,” the confidential memo mentioned.

Certainly, workers in 4 states mentioned their shops had frantically stocked up on towering stacks of water bottles, which they don’t sometimes provide in bulk however are extra clearly important than alcohol. One retailer in Nevada was promoting 28-packs, obtainable on-line for round $5, for $21. Some workers mentioned their shops bought meals objects like tuna and tomato sauce, regardless that earlier than the pandemic they solely bought cocktail-friendly snacks, equivalent to crackers, chips, and mini salamis.

9 shops have been in the end shut down by native regulators, the memo mentioned. One Nevada retailer refused to shut and the police needed to quickly droop its enterprise license. An worker in Nevada mentioned her retailer lied to clients by claiming it had a grocery retailer license. “All of us felt very uncomfortable about it,” she mentioned.

Whole Wine didn’t touch upon these allegations.

The April 14 memo from Chief Shops Officer Troy Rice, addressed from Bethesda headquarters and marked “Personal and Confidential,” mentioned the corporate deployed the short-term increase to make sure “we acknowledged our groups for the numerous surge in site visitors” that the pandemic triggered, “and to acknowledge our group members who have been on the entrance traces.” Since then, the memo mentioned, Whole Wine had made shops safer by implementing new security and cleansing procedures, together with a day by day captainship for well being and security monitoring “known as the COVID Captain.” The corporate additionally enhanced its paid sick depart coverage.

The memo additionally famous that “enterprise traits have shifted considerably over the previous 30 days,” including that clients have been shifting to on-line buying. That wouldn’t cease Whole Wine from persevering with to open new shops, Rice wrote. However “the rise in digital enterprise is driving a decline” in in-store “level of sale” transactions, he mentioned, lowering “the purchasers flowing by means of our shops by a big quantity.”

Given the unsure future, the corporate should do all it could actually “to make sure that we keep open and proceed to be a rising enterprise.” That meant partially that the raises needed to go.

The Arizona worker mentioned he didn’t purchase this rationalization. “Whose future isn’t unsure?” he mentioned. “My future is unsure each time I come to work.”

Trone, who was elected to Congress in 2018, continues to be listed as an proprietor on the corporate’s web site.

I drove to Washington tonight and am ready in my automotive to vote (whereas socially-distancing) to assist small enterprise homeowners and frontline employees impacted by this disaster.

He lately announced a “Candid COVID Conversations collection,” a collection of weekly discussions protecting “urgent points.”

Some Whole Wine workers discover his public statements irritating, given what’s taking place on the firm.

“It’s straightforward for him to say what he’s saying sitting behind a desk in a comfortable workplace,” Antonio Arguinzoni mentioned, “when he’s not on the entrance traces and his common workers are operating his firm for him.”



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